Our Staff
In an industry, which is notorious for its “Fly by night” companies, we are proud to have developed over the past thirty-one years into a reputable and successful company, employing nearly 350 employees, managed by an experienced and professional management team. We believe that our value lies in the fact that we remain a medium sized business and therefore, can be truly client intimate.
We are registered with the Private Security Industry Regulatory Authority, known as PSIRA. This is a statutory body, which controls employers in the security industry, by regulating the manner in which they operate their businesses. PSIRA provides the only means by which a security officer’s previous criminal record can be checked.
In addition, by regular inspection of company payrolls, PSIRA determines that the correct statutory wage is being paid to their security officers. At regular intervals PSIRA inspectors call on security companies and inspect their records ensuring in particular, that security guards are not being underpaid or unfairly treated. It is an unfortunate state of affairs, that many other security companies in the industry, underpay their officers in order to cut costs. This obviously increases the chances of corruption, and reduces the motivation levels of their staff. We are proud to have a faultless record with PSIRA. All security officers assigned to out client’s sites are in possession of a PSIRA authenticated certificate.
In addition to the provision of security officers, CPA also provides a comprehensive range of supportive services to its clients.
Amongst these services are the following: –
1. Staff awareness programs
2. Undercover investigations
3. Security surveys
4. CCTV systems and offsite monitoring
Our management team is experienced in dealing with tenants in both the retail and commercial sectors. One of our largest and most prestigious clients is Broll Property Management. We look after numerous up market sites for them including Ridge 1, 2, 4 and 8 on Umhlanga Ridge and John Ross House in Durban Central. We continue to foster good relations with SACSC and remain abreast of all the latest developments within the retail sector. We have a good working relationship with Kwazulu Natal Business against Crime (BAC).
All our site seniors are trained in basic First Aid and fire-fighting. We ensure that our staff have a basic knowledge of the functions performed by the other service providers on site, and we train them to be sufficiently competent to answer questions relating to these other service functions. We believe that retail security involves a crucial public relations component, and that our Security Officers need to be able to resolve minor issues themselves as they arise.
Periodic reinforcement training is also be conducted on an on-going basis by our training staff and management.
Our company carries Public Liability insurance up to R 10 000 000.00 per claim. There is no limitation on the quantum of claims permitted for a specific time period. The liability amount may be increased per site as required by the client.
CPA is currently 51% black owned and enjoys a level 2 BBBEE status.
All the CPA management can be contacted by cell phone at all times. This ensures that they can respond to any call out and can be contacted 24 hours a day, seven days a week, by our staff and our clients, in the event of an incident on site. Our clients are thus able to contact the “decision maker” at any time, and are not forced to communicate with middle management, as so often happens in our industry. Furthermore, all of our security officers are given the cell numbers of the entire CPA management team. This enables the lowest ranking new recruit to be able to contact the MD or CEO at any time, should he feel it necessary. This open channel of communication has served us well over the years to create a loyalty between our staff and our management which few security companies ever achieve.
The members of our management team will visit the client’s premises on a frequent basis to check:
(a) The client’s property and security infrastructure.
(b) Security officer’s welfare and overall performance.
(c) That the client is satisfied with the service as a whole.
The CPA Operations Manager and General Manager are responsible for the discipline of the security officers assigned to a client’s premises. We are proud to say that we have in the past financial year paid out in excess of R 20 000.00 in performance bonuses to our staff.
The company recognises the need for additional trained security officers to cover in cases of illness, court appearances, annual leave and extra cover requirements. CPA Management in conjunction with the client management will draw up a comprehensive standard operating procedure for each assigned security officer. This is then studied and signed by the security officer, confirming that he is aware of what is required of him.