CLIENT SERVICES
Unfortunately, in our industry there are many fly by night companies. Only a handful of companies have stood the test of time. We have been servicing our clients since 1993. That’s 31 years of dedicated service! Even better, we still provide services to our very first client, the Mr. Price Group.
Fortunately, we realized early on that, if you are in a service related industry, it is crucial to be able to give your clients the best service that money can buy. Our focus has therefore been to go the extra mile with all of our clients, big and small. Over the years, this has helped us acquire and maintain our prominent client list.
As we have expanded, and in order to maintain high client service levels, it has been crucial to grow our management team proportionally.
Over the last few years, we have expanded the array of services, which we offer our clients, to include Health and Safety compliance, as well as Facilities Management. We are also proud to be a level 2 BBBEE supplier.
Aside from the Mr Price Group for 31 years, we are proud to have serviced Broll Property Group for 26 years, Eurosteel for 19 years and Evenett Mehr Property Management for 19 years. Our biggest industrial client is Behr / Mahle Engine Cooling, whom we have serviced for 26 years, and our biggest retail client is Ballito Junction Mall whom we have serviced for the past 7 years.
In short, we are not the biggest company on the playing field, but we are seasoned and established, and we can stand our ground against the best in the country when it comes to client satisfaction, as the client references below testify.
STAFF WELLNESS
In an industry where the exploitation of guards by their employers is fairly wide spread, we have always understood that a happy guard is a productive guard, and an under paid and disgruntled guard is a time bomb for both a security company and a client.
With this basic understanding of human behavior as our foundation, we have always valued the role that our guards play in our business. They are at the coal face. They are the engine room of our company, and we strive to maintain their enthusiasm and pride in the service that they deliver.
Our staff are incentivised and able to earn bonuses for outstanding performance. Over R20 000 was paid out last year for exceptional performance. To this end, each of our employees have the personal cell numbers of our entire management structure, should any work related issues need their personal attention.
We also understand that our success as a business depends entirely on the calibre of each and every one of our guards. Accordingly, each of our new employees undergoes a stringent recruitment process. After passing a verbal and a written exam, each new recruit is personally interviewed by our Managing Director. If successful, the recruit undergoes our in-house induction course, after which he is placed with one of our experienced security teams for on the job training and evaluation. Only after this process is complete, will the candidate be given a permanent position. In this way, CPA Security have managed to build a professional and dependable security team with outstanding company loyalty from our staff.
CUTTING EDGE TECHNOLOGY
The significant advances made in digital security technology over the last decade, have been enormously beneficial to those companies who have elected to invest in these products. Our management decided long ago that digital security technology is the future of our industry, and we have tried to stay at the forefront of the digital revolution.
We are able to remotely monitor the patrols that our guards have followed, by using patrol management technology. By using this technology, guard efficiency is improved considerably. Similarly, we have a remote viewing control room where, by using digital surveillance technology, we are able to view activities occurring on our clients’ sites in real time, and take the appropriate action.
In line with this vision, CPA Security has invested in Digital Surveillance Technology, whereby from our surveillance control room, we are able to view activities occurring on our client’s sites in real time, and take the appropriate action.
We have a SASA Corporate member accredited control room, operational 24/7 and use the most modern technology that is currently available in the industry. We are happy to tailor make any arrangement based on the client’s requirements.
Testimonials
What Our Fantastic Clients Say
Please thank the following staff from me:
Sbusiso Mngodi | Cele Thembi | Mpanza Jeremy | Sphamandla Mhlongo.
OUR CLIENTS
On request, we will make available a list of reputable and well-known clients whom we have serviced over the years, as well as written references received. As a measure of our commitment to service, CPA Security are proud to continue to render service to our very first client, the Mr. Price Group.
